What Data We Collect and Why We Collect It
When you register with lucky365demo, we collect the details you provide — name, email address, contact number, and date of birth. During the account funding process, we record transaction references tied to your Touch 'n Go eWallet, Boost, or GrabPay payments; we do not store your
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full wallet credentials. Device information — browser type, operating system, and IP address — is logged automatically to help us detect unusual login behaviour and keep your session secure. We also retain records of how you navigate the lobby: which game categories you open, how long
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sessions run, and whether you access us on mobile or desktop. This behavioural data is used to improve how the platform loads on your device, not to sell to third parties. If you contact our support team, the conversation log is kept so our team can
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follow up consistently. Data collected in connection with payment transactions is subject to the processing rules of the respective payment provider. Access to and use of the platform depends on local law and is available only where local law permits. Players in Kuantan and across Malaysia
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are covered by the same policy terms — there are no regional variations within Malaysia for how we handle account data.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.